01Introduction & Scope
Welcome to buzz live. Our Privacy Policy clearly sets out our approach and commitment to handling your personal information. This policy applies to the buzz live website, mobile app, and all associated services.
By registering, logging in, or using any of our services on Buzz Live, you are considered to have accepted this Privacy Policy. Please read it carefully.
Buzz live believes your personal data belongs to you — we are simply its custodians. Our responsibility is to keep that information fully secure and use it solely in your interest. This Privacy Policy is our formal commitment to that promise.
Know: This Privacy Policy, together with our Terms & Conditions and Responsible Gaming Policy, forms the complete legal framework of buzz live. All three should be read together.
02What Information We Collect
Buzz live collects only the information necessary to provide its services. A detailed breakdown is listed below:
Personal Identity Information
- Full name, date of birth & gender
- Email Address & Mobile Number
- Current & Permanent Address
- National ID or passport number (for KYC verification)
Financial Information
- Mobile Banking Number (bKash, Nagad, Rocket, Upay)
- Transaction History & Amounts
- Deposit & Withdrawal Records
Technical Information
- IP Address & Geographic Location
- Device Type, Operating System & Browser
- Session duration & activity logs
- Cookies & Local Storage Data
Gaming Activity
- Betting history, wins & losses
- Preferred Games & Sports Categories
- Bonus usage history
Important: We never store your password in plain text. All passwords are encrypted using advanced hashing technology.
Methods of Data Collection
| Method |
Data Type |
Purpose |
| Registration Form |
Name, Email, Mobile |
Account Creation |
| KYC Verification |
ID & address |
Identity Verification |
| Payment Processing |
Mobile Banking Information |
Transaction Completed |
| Cookies/Trackers |
Browsing Behavior |
Experience Improvement |
| Support Chat |
Nature of Inquiry |
Troubleshooting |
03Purpose of Data Collection
Buzz Live uses your information only for specific and legitimate purposes. No data is collected beyond what is necessary.
- Account Management: To create, verify, and keep your account secure.
- Service Delivery: To ensure the smooth operation of gaming, betting, and payment services.
- Security Assurance: To prevent fraud, money laundering, and cyber attacks.
- Legal Obligation: To comply with licensing authorities and international regulations.
- Experience Enhancement: To understand your preferences and deliver a better gaming experience.
- Customer Support: To resolve your issues quickly and effectively.
- Marketing (with consent): To keep you informed about relevant offers and promotions, if you choose.
Your data is not used beyond the purposes stated above. If we ever need to use it for a new purpose, your consent will be obtained first.
04Data Sharing Policy
Buzz Live never sells your personal information. However, in certain limited circumstances, data may be shared with specific third parties:
When Information Is Shared
- Payment Provider: Necessary information is shared with mobile banking providers solely for the purpose of processing transactions.
- Legal Authority: Information is disclosed in response to court orders or lawful requests from government authorities.
- Licensing Authority: Certain information must be shared with regulatory authorities to comply with gaming license requirements.
- Technology Service Provider: Cloud hosting and cybersecurity providers may access limited data under strict confidentiality agreements.
When Data Is Not Shared
- With advertising or marketing networks.
- With any other gaming platform.
- With data brokers or information resellers.
- Any unauthorized third party without your consent.
Warning: buzz live will never ask for your password, OTP, or full payment details via email or phone. If you receive such a request, treat it as fraudulent and contact us immediately.
05Cookies & Tracking Technologies
Buzz live uses cookies and similar technologies to enhance your experience and keep the platform running smoothly.
Cookie Type
- Essential Cookies: Required for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language, theme, and preference settings.
- Analytics Cookies: To understand which pages are used most — fully anonymized.
- Marketing Cookies: To show relevant offers — only with your consent.
Cookie Controls
You can manage cookies through your browser settings. However, disabling essential cookies may cause certain features to stop working properly. When you first visit the site, a cookie consent pop-up will appear where you can make your own selections.
Local Storage: In addition to cookies, browser local storage is used to keep your game session uninterrupted. This data stays on your device only and is never sent to our servers.
06Data Retention Period
Buzz Live does not retain your information indefinitely. Specific retention periods are defined for each category of data:
| Data Type |
Retention Period |
Reason |
| Account Information |
5 years after account closure |
Legal Obligation |
| Financial Transactions |
7 Years |
Audit & Dispute Resolution |
| KYC Documents |
5 Years |
Regulatory Requirement |
| Gaming History |
3 years |
Dispute Resolution |
| Support Chat Logs |
2 Years |
Service Quality Improvement |
| Analytics Data |
13 Months |
Trend Analysis |
| Marketing Data |
Until consent is withdrawn |
Personalized Offers |
Once the retention period ends, your data is securely deleted or fully anonymized. If a legal obligation requires us to keep it longer, you will be notified.
07Your Data Rights
As a buzz live user, you have full control over your own data. Your rights are outlined in detail below:
- Right to Access: You may request to know what information we hold about you.
- Right of Access: You can request a copy of all information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data, unless we are required to retain it by law.
- Right to Restrict Processing: You may request that we stop using your data for specific purposes.
- Right to Portability: You can receive your data in a machine-readable format.
- Right to Object: You may object to your data being used for marketing or profiling purposes.
- Right to Withdraw Consent: You can withdraw your marketing consent at any time.
How to Exercise Your Rights
To exercise any of these rights, email us at support@buzzlive.app. We aim to respond within 30 business days. For complex cases, it may take up to 90 days — but we will notify you in advance if that is the case.
Identity Verification: To protect your data, identity verification will be required before any rights request is processed. This is done solely to safeguard your information.
08Security Measures
Buzz live uses industry-leading security technology to protect your data. Our security framework is built across multiple layers.
Technical Security
- 256-bit AES encryption — the same technology used by the banking industry.
- TLS 1.3 protocol — maximum security for data transfers.
- Two-factor authentication (2FA) — an additional layer of security.
- Real-time DDoS protection & firewall.
- Regular penetration testing and security audits.
- Automatic detection and blocking of suspicious login attempts.
Organizational Security
- Staff access is limited strictly to the information required for their role (Least Privilege Principle).
- Regular staff training on data handling practices.
- Strict confidentiality agreements with all third parties.
- In the event of a data breach, affected users will be notified within 72 hours.
Your Responsibilities: Use a strong password and never share it with anyone. Avoid logging in over public Wi-Fi. If you notice any unfamiliar activity on your account, contact support immediately.
09Protection of Minors
Buzz live strictly refrains from providing services to anyone under 18. We have dedicated policies in place to protect the data of minors.
- Age verification is mandatory at the time of registration.
- Proof of age is verified as part of the KYC process.
- Accounts found to belong to minors are closed immediately.
- No information about minors is intentionally collected or stored.
- Any data collected inadvertently is deleted immediately upon discovery.
If you believe a minor is using Buzz Live, please contact us immediately at support@buzzlive.app. We will take prompt action.
10Changes to Privacy Policy
This Privacy Policy may be updated to reflect changes in technology, legal requirements, or business practices. When changes occur, our approach is as follows:
- For minor updates, only the "Last Updated" date at the top of the page will be changed.
- For significant changes, you will be notified in advance at your registered email address.
- When you log in to the platform after any changes, you will be asked to accept the updated policy.
- If you do not agree to the updated policy, you will be given the option to close your account.
Tip: Visit this page from time to time and check the "Last Updated" date to stay informed of the latest version of our Privacy Policy.
11Contact Us
For any questions, complaints, or rights requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team will handle your matter with the utmost care.
- Email: support@buzzlive.app
- Live Chat: Click the chat button at the bottom right corner of the website
- Support Hours: 24 hours a day, 7 days a week
- Response Time: Usually within 24 hours
Our Commitment: Your privacy is our highest priority at buzz live. We believe transparency and honesty are the foundation of lasting trust. Whatever your concern, we are always here for you.