01General Overview
By using the Buzz Live website and services, you are considered to have accepted these Terms & Conditions. This document constitutes a legally binding agreement between Buzz Live and our users, so please read it carefully in its entirety.
Buzz Live is an internationally licensed online gaming and Sports Betting platform. We are committed to providing users in Bangladesh with the highest standard of safe and entertaining gaming. These Terms & Conditions govern all aspects of our services.
Important: Buzz Live reserves the right to update these Terms & Conditions at any time. Continued use of the platform following any changes will be considered acceptance of the revised terms.
The Buzz Live Terms & Conditions, Privacy Policy, and Responsible Gaming Policy complement one another. Reading one means you should read the others for a complete understanding.
02Account Registration & Eligibility
To open an account with Buzz Live, the following conditions must be met:
- You must be at least 18 years of age.
- Online gaming must be legally permitted in the country from which you are playing.
- Each individual may operate one account only.
- All information provided at registration must be accurate, complete, and up to date.
- Your account login credentials must be kept strictly confidential and must not be shared with any third party.
Account Security
You are responsible for all activity on your account. Keep your password strong and update it regularly. If you suspect your account has been compromised, contact our support team immediately. buzz live will never ask for your password via email or phone.
Tip: Keep two-factor authentication (2FA) enabled for an extra layer of security on your account.
03KYC Verification Process
To comply with international gaming regulations and anti-money laundering laws, Buzz Live verifies the identity of all users. This process is known as KYC (Know Your Customer).
Required Documents
- Identity Document: National ID (NID), passport, or driving licence.
- Proof of Address: Utility bills, bank statements (issued within the last three months).
- Proof of Payment Method: Mobile banking number verification.
KYC verification is typically completed within 24–72 hours. Withdrawals may be restricted until verification is complete. Buzz Live reserves the right to request additional documentation if needed.
Warning: Submitting false or altered documents will result in permanent account closure and any applicable legal action.
04Deposit & Payment Rules
Buzz Live supports several payment methods for deposits, including bKash, Nagad, Rocket, and Upay. The following rules apply to all deposits:
- Minimum deposit amount: ৳500
- Maximum daily deposit: depends on your account level.
- Deposits are usually credited instantly.
- Only payment methods registered in your own name may be used.
- Third-party deposits are strictly prohibited.
Payment Processing
If a deposit is not credited to your account, contact our support team with a screenshot of the payment. Deposit verification can take up to 24 hours. Buzz Live does not charge any additional fees on deposits; however, your payment provider may apply their own charges.
Please note: Always use the correct reference number when making mobile banking transactions. An incorrect reference may cause delays to your deposit.
05Withdrawal Rules & Process
KYC verification must be completed before you can withdraw funds from Buzz Live. The following rules apply to all withdrawals:
- Minimum Withdrawal Amount: ৳500
- Withdrawals can only be processed via the same method used for the original deposit.
- Mobile banking withdrawal: usually processed within 1–24 hours.
- Bank Transfer: up to 3–5 business days.
- Withdrawals may be restricted until the wagering requirements on any active bonus have been completed.
Withdrawal Verification
For security purposes, large withdrawals (over ৳50,000) may be subject to additional verification. This is a standard procedure designed to protect your funds.
Please Note: If a withdrawal exceeds the deposited amount, Buzz Live reserves the right to conduct additional verification, including a review of winnings proof and betting history.
06Bonus & Promotion Terms
Buzz Live offers a variety of bonuses and promotions, each with its own set of terms that must be followed.
General Bonus Terms
- Wagering Requirements: Most bonuses require a set number of wagers before you can cash out (typically 20x–40x).
- Validity: Bonuses not used within 30 days of being credited will expire.
- Maximum Bet Limit: While a bonus is active, the maximum stake per round is ৳500.
- Game Restrictions: Some games may not count toward bonus wagering requirements.
- Multiple bonus claims from the same IP address or device are not permitted.
Bonus Abuse
Exploiting any vulnerability in the bonus system, or attempting to collect bonuses through multiple accounts, will result in forfeiture of all bonuses and winnings, and immediate account closure.
Tips: Always read the specific bonus terms page before claiming any offer. Conditions may vary between promotions.
07Betting Rules & Gaming Policy
The following rules apply to all betting and gaming activity on Buzz Live at all times:
- Once a bet is confirmed, it cannot be changed or cancelled — unless the cash-out feature is available.
- Buzz live reserves the right to void any results caused by a technical error.
- In Sports Betting, if the odds change after a bet is placed, the odds at the time of placement are final.
- Buzz Live is not liable for any bets lost due to internet disruptions during live betting.
- Game outcomes are determined by an RNG (Random Number Generator) that is independently audited by a third party.
Match Fixing Policy
Buzz Live maintains a strict zero-tolerance policy against match fixing and sports manipulation. Any account found to be involved in such activities will have all associated bets voided and the account permanently closed.
08Prohibited Activities
The following activities are strictly prohibited on buzz live and will result in serious action:
- Creating or operating multiple accounts.
- Opening an account using false identity or fraudulent documents.
- Bonus system abuse or arbitrage betting.
- Using software or bots to place bets automatically.
- Exploiting platform vulnerabilities to gain an unfair advantage.
- Involvement in money laundering or the use of illegally obtained funds.
- Harassing or threatening other users.
- Attempting to hack the platform or carry out a cyberattack.
Consequence: Any of the above violations may result in the forfeiture of all balances and winnings, permanent account closure, and — where necessary — referral to law enforcement authorities.
09Responsible Gaming Policy
Buzz Live believes gaming is a form of entertainment, not a source of addiction. That's why responsible gaming is our top priority.
Our Safety Measures
- Deposit Limit: Set your own daily, weekly, and monthly deposit limits.
- Loss Limit: Set a cap on how much you are willing to lose within a given time period.
- Session Limit: Set a limit on how long you play in a single session.
- Self-Exclusion: Pause your account for anywhere from 24 hours to permanently.
- Reality Check: Receive reminders at regular intervals.
If you feel that gaming is having a negative impact on your life, please reach out to our support team. We are always here to help.
Please note: Gaming should not be relied upon as a source of income. No bet is guaranteed to win. Always play within your means.
10Account Closure & Suspension
Buzz Live reserves the right to suspend or permanently close any account at its discretion. This will generally occur under the following circumstances:
- Breach of Terms & Conditions.
- Failure to pass KYC verification or providing false information.
- Suspicious financial transactions.
- Self-exclusion at the user's own request.
- Accounts inactive for an extended period (over 12 months).
Refunds After Account Closure
If your account is closed due to a rule violation, your balance may be forfeited. However, if the closure is voluntary or due to inactivity, any remaining balance will be refunded after verification. The refund process may take up to 14 business days.
Self-Exclusion: If you need a break, use the self-exclusion option in your account settings. Our support team is also available to help.
11Privacy & Data Protection
Protecting your personal information is one of buzz live's core responsibilities. For full details on how we collect and use your data, please see our Privacy Policy Available on the page.
- Your personal information is never sold to third parties.
- User data is never shared unless required by law.
- All data is secured with 256-bit SSL encryption.
- You can request a copy of your data at any time.
- If you request account deletion, all data will be permanently removed except where retention is required by law.
For information on cookies and tracking, please refer to our Privacy Policy. We only collect analytics data to improve our service quality.
12Changes, Updates & Legal Matters
Buzz live reserves the right to modify these Terms & Conditions at any time. Users will be notified of significant changes in advance via email or through the platform.
Legal Jurisdiction
These Terms & Conditions have been drawn up in accordance with international gaming laws and the regulations of buzz live's licensing authority. Any disputes will first be addressed through negotiation. If necessary, arbitration proceedings will be followed.
Contact
If you have any questions about these Terms & Conditions, please get in touch with us:
- Email: support@buzzlive.app
- Support Hours: 24/7, seven days a week
Final Note: Following Buzz Live's Terms & Conditions will make your gaming experience safer and more enjoyable. We are committed to maintaining a fair and transparent platform.